Refund / Cancellation Policy

Last updated: 25 August 2026

1. Scope

This policy covers Zinkly's paid VIP subscription tiers. If we introduce additional paid features (virtual currency, marketplace, creator payments) in future, we will publish specific terms for those at the time.

2. Right of withdrawal (EU consumers)

If you are an EU consumer, you generally have a 14-day right of withdrawal from a purchase of digital services under EU consumer law. Because VIP benefits are typically usable immediately upon payment, by completing your purchase you acknowledge and expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the digital service has been fully performed, in accordance with Article 16(m) of Directive 2011/83/EU (as implemented in Greek law). Before the service is fully performed, you may still withdraw.

3. Cancellation

You can cancel auto-renewal of a VIP subscription at any time from Settings → VIP. Cancelling stops future renewal; it does not itself refund the current billing period, which you keep access to until it ends.

4. Refunds

Because VIP tiers are virtual, digital benefits delivered immediately on payment, purchases are final and non-refundable once the service has been delivered, except in the following cases:

• Duplicate or erroneous charges — if you were charged more than once for the same purchase, or charged an incorrect amount due to a technical error, contact support@zinkly.org with your order details and we will refund the duplicate/incorrect portion;
• Non-delivery — if payment was taken but the VIP benefits were never applied to your account due to a technical failure on our side;
• Where applicable law entitles you to a refund that we cannot lawfully exclude by policy (see Section 2).

We do not offer refunds for change of mind, partial use of a subscription period, or dissatisfaction with features that were accurately described at the time of purchase.

5. Payment methods and processing

Payments are processed via PayPal or bank transfer (with admin verification for bank transfers). We do not store your full card or bank details; that information is handled by the payment processor.

6. Pricing errors

If a VIP tier is listed at an incorrect price due to a technical error, we reserve the right to cancel the order and refund any payment made, and will notify you if this happens.

7. Contact

Billing questions: support@zinkly.org.