Appeals Policy

Last updated: 25 August 2026

1. Your right to appeal

If Zinkly removes your content, restricts a feature on your account, or suspends/terminates your account, you have the right to appeal that decision through our internal complaint-handling system, consistent with the EU Digital Services Act.

2. How to appeal

Every moderation notification includes an "Appeal this decision" option. You can also appeal from Settings → Moderation History. You'll be asked to explain why you believe the decision was incorrect. Appeals can be submitted within 30 days of the decision.

3. How appeals are reviewed

• Appeals are reviewed by a moderator who was not the original decision-maker where our team size allows it;
• Review is not purely automated — a human considers your appeal;
• We assess the original content/context, the policy applied, and the explanation in your appeal;
• We aim to resolve appeals within a reasonable time, and we notify you of the outcome and the reasoning.

4. Possible outcomes

An appeal can result in the original decision being upheld (content/action stays as decided) or reversed (content reinstated, restriction lifted, or suspension ended). Either way, we tell you the outcome and the reasoning.

5. Out-of-court dispute settlement

If you're not satisfied with the outcome of our internal appeal, EU users have the right to select a certified out-of-court dispute settlement body under the DSA to review the dispute, or to pursue judicial redress. This does not affect your other legal rights.

6. Bad-faith appeals

Repeated appeals submitted without genuine grounds may be deprioritised, consistent with our obligation to handle the system in good faith on both sides.